Warranty and service
The warranty comes from one party — us — for all the furniture and the installation. Terms and the claim procedure are set out in the contract.
Warranty
By element
| Element | What it covers |
|---|---|
| Carcases | Cutting, edges, drilling, joints. |
| Fronts | Paint, veneer, foil: colour and coating. |
| Worktop | Seams, cut-outs, edges. Stone has separate terms, stated in the contract. |
| Mechanisms | Blum, Hettich and equivalents — manufacturer’s warranty; we state the term in the contract. |
| Installation | Fixing, levelling, adjustment, connecting the furniture side. |
Warranty
What is not covered
We name the exclusions up front, so there is nothing to argue about when something breaks.
- Mechanical damage after handover: impacts, cuts, overloaded shelves.
- Misuse: constant humidity, steam without extraction, water sitting on joints.
- Self-made modifications or moving the furniture.
- Natural variation in wood and stone texture between batches.
Warranty
Service
- 01Visit after 30 daysFurniture settles after installation: we tighten hinges and adjust gaps and soft-close.
- 02How to claimMessage us on Telegram or call: description, photos, contract number. We reply within a working day.
- 03QR inside the cabinetA sticker inside the unit links to the warranty terms and care guide, so no paperwork hunting.
Preliminary estimate
Warranty questions
Write to us — we answer specifically, without “it depends”.